Last updated: 26 November 2025
Terms and Conditions
These Terms and Conditions govern how Nutreal LLC ("Nutreal", "we", "us") provides office snack programs and related services to business customers. By browsing this website, submitting an enquiry, or placing an order, you confirm that you have read, understood, and agree to these Terms.
1. About Nutreal and scope of these Terms
Nutreal LLC is a company registered in Bulgaria that designs and delivers curated office snack programs for business clients. These Terms apply to all use of our website, contact and feedback forms, service enquiries, and ongoing snack delivery services, unless we agree in writing to different commercial terms with you. If there is a conflict between these Terms and a signed commercial agreement, the commercial agreement will prevail.
2. Business use and eligibility
Our services are designed for business and organizational use, not for consumers acting outside their trade, business, or profession. By submitting a request or placing an order, you confirm that you act on behalf of a company or organization and that you are authorized to bind that entity. You agree to provide accurate, current, and complete information about your company, delivery address, and contact persons.
3. Enquiries and proposals
When you submit an enquiry, we may contact you to clarify your needs and prepare a non-binding proposal. Unless explicitly stated otherwise, proposals, menus, and price indications sent by Nutreal are invitations to treat and not binding offers. A contract for deliveries is only formed when we confirm your order in writing (for example by email) or begin preparing and dispatching products to you.
4. Launch list, trial boxes, and temporary offers
From time to time, Nutreal may run launch-list campaigns, early-access programs, or offer complimentary or discounted trial boxes so that potential clients can experience our service. Participation in such campaigns is subject to availability and eligibility criteria that we may define at our discretion, including limits on the number of participating companies or locations. Unless we explicitly agree otherwise in writing, trial boxes and launch-list benefits are promotional, may be changed or withdrawn at any time, and do not create an obligation for either party to enter into a long-term supply agreement. Any specific terms communicated on the campaign page or in our emails (for example about discounts, free boxes, or valid periods) apply in addition to these Terms. Once Nutreal transitions from launch campaigns to standard subscription or recurring delivery models, we may discontinue such offers without prior notice; this section is intended to cover those temporary pre-launch programs and may be removed or updated when they are no longer relevant.
5. Orders, changes, and cancellations
You are responsible for reviewing and confirming each order, including quantities, delivery address, delivery window, and any dietary notes or restrictions. Minor substitutions may occur if specific products are unavailable; we will always aim to maintain comparable quality and value. Changes or cancellations must be requested within the deadlines communicated in your proposal or order confirmation; after these deadlines we may not be able to adjust or cancel the order, and you may remain liable for the agreed charges. 5.1 Minimum quantities and minimum monthly volume Regular delivery programs may be subject to minimum monthly volume, value, or frequency thresholds as specified in your commercial proposal or contract. If actual orders fall below the agreed thresholds, Nutreal may adjust pricing or discontinue the service with written notice. 5.2 Assortment updates Nutreal may update, modify, or rotate product assortments in recurring deliveries where necessary to ensure freshness, seasonality, availability, or quality improvements. Such changes do not constitute a breach where overall value and quality are maintained.
6. Pricing, invoices, and payment terms
Unless explicitly stated otherwise, all prices are quoted in Bulgarian leva (BGN) and are exclusive of applicable taxes. Nutreal will issue invoices according to the schedule agreed with you (for example per delivery, monthly, or per project). You agree to pay all invoices within the payment term stated on the invoice. Indicative price ranges and standard tariffs on our website or in proposals are subject to change at any time and do not bind Nutreal until we confirm a specific order in writing. If you fail to pay on time, we may charge statutory interest, suspend future deliveries, and recover reasonable costs of collection.
7. Deliveries, risk, and inspection
We will deliver snack boxes and related products to the address and within the time window agreed with you. Risk in the products passes to you when they are delivered to the agreed address or to a person reasonably understood to be acting on your behalf at that address. You should inspect deliveries upon receipt and notify us of any issues (such as damage, missing items, or quality concerns) within a reasonable time, so that we can investigate and, where appropriate, replace or credit affected items. 7.1 No resale Products supplied by Nutreal are intended solely for internal consumption by the client's employees and may not be resold, repackaged, or used for commercial redistribution without Nutreal's prior written consent.
8. Dietary needs, allergies, and suitability
Nutreal curates assortments based on information you share about team size, dietary needs, and preferences. While we work with reputable producers and clearly label products based on information from those producers, we cannot guarantee that items are free from specific allergens or that they are suitable for every individual. You are responsible for communicating relevant allergies or dietary requirements to us in advance and for informing your employees about product ingredients and allergen information printed on packaging.
9. Website and account use
You agree not to misuse our website, forms, or any future online account features. In particular, you will not attempt to gain unauthorized access, introduce malicious code, interfere with the normal operation of the service, or use automated means to harvest data. We may suspend or restrict access to the website or forms where necessary to protect the security, integrity, or availability of our services.
10. Intellectual property
All content on this website, including text, visuals, branding, and layout, as well as our curated box concepts and presentation materials, are owned by or licensed to Nutreal and protected by applicable intellectual property laws. You receive no license or rights in this content other than what is strictly necessary to browse the website and evaluate our services. You may not copy, modify, or reuse our content or branding without our prior written consent.
11. Personal data and privacy
When you submit forms, place orders, or interact with Nutreal, we process limited personal data about contacts, delivery logistics, and feedback. Our separate Privacy Policy explains in detail what data we collect, why we collect it, how long we keep it, and the rights you have under GDPR. By using our services, you acknowledge that you have read our Privacy Policy and that we may process personal data as described there. 11.1 Data subject rights Personal data is processed in accordance with our Privacy Policy. Clients and affected individuals may exercise applicable GDPR rights (access, rectification, erasure, restriction, objection, portability, etc.) using the contact details provided in that Policy.
12. Warranties and limitation of liability
We provide our website and services with reasonable care and skill but do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we exclude all implied warranties and conditions. Nutreal will not be liable for indirect, consequential, or lost-profit damages arising out of or in connection with these Terms, the website, or any delivery. Our total aggregate liability for any claim will be limited to the total amount paid or payable by you to Nutreal for the specific delivery or service giving rise to that claim, except where a higher liability cannot be excluded under applicable law.
13. Force majeure
Nutreal will not be liable for delays or failures to perform caused by circumstances beyond our reasonable control, including but not limited to: stock shortages at suppliers, transport disruptions, accidents, strikes or industrial action, natural disasters, severe weather conditions, pandemics, or other force majeure events. In such cases, agreed delivery or performance timelines will be extended by the duration of the relevant event. Where reasonably possible, we will inform you about any such difficulties and the expected impact on deliveries.
14. Failed or refused deliveries
If we or our logistics partners attempt delivery to the agreed address within the agreed time window and delivery cannot be completed for reasons attributable to you — including but not limited to: no one being available to receive the order, security or reception refusing to accept parcels, incorrect or incomplete address details, or access instructions (such as entrance, floor, or unit) being inaccurate or missing — the delivery may be treated as completed for the purpose of risk transfer and invoicing. In such cases we may, at our discretion, offer re-delivery, alternative drop-off, or storage options, which may be subject to additional fees. We will inform you where reasonably possible about any failed or refused delivery and the options and costs for re-delivery or alternative arrangements.
15. Suspension and termination
Nutreal may suspend or terminate deliveries or access to online services if you materially breach these Terms, fail to pay invoices on time, or misuse the service, provided we give you reasonable notice where appropriate. You may stop using our services at any time and, for recurring programs, terminate in accordance with any notice periods agreed in your proposal or contract. Termination does not affect rights and obligations that have already accrued, including payment obligations for prepared or delivered orders. 15.1 Automatic renewal of recurring programs For recurring programs (for example weekly or monthly), the service continues on an ongoing basis until terminated by either party in line with the agreed notice periods and termination conditions.
16. Changes to these Terms
We may update these Terms from time to time, for example to reflect new services, legal requirements, or operational changes. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, inform active customers via reasonable channels. If you continue to use our services after updated Terms take effect, you are deemed to have accepted the revised version.
17. Governing law and disputes
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Bulgaria. Any disputes will be submitted to the competent courts in Sofia, Bulgaria, without prejudice to any mandatory rights you may have under applicable law. If you have concerns or wish to raise a complaint, we encourage you to contact us first so we can try to resolve the issue amicably. Language In the event of any inconsistency between the Bulgarian version of these Terms and a translated version, the Bulgarian version will prevail.