Last updated: November 26, 2025
Terms & Conditions
These Terms & Conditions govern how Nutreal Ltd. ("Nutreal", "we") provides office snack programs and related services to business clients. By viewing this website, sending an inquiry, or placing an order, you confirm that you have read, understood, and accept these Terms & Conditions.
1. About Nutreal and scope of Terms & Conditions
Nutreal Ltd. is a company registered in Bulgaria that designs and delivers personalized office snack programs for business clients. These Terms & Conditions apply to any use of our website, contact and feedback forms, service inquiries, and regular box deliveries, unless we have agreed in writing to other commercial terms with you. In case of conflict between these Terms & Conditions and a signed commercial agreement, the agreement applies.
2. Business use and representation
Our services are intended for companies and organizations, not for consumers acting outside their commercial or professional activity. By submitting a request or order, you confirm that you are acting on behalf of a company or organization and that you have the authority to bind that entity. You agree to provide accurate, current, and complete information about your company, delivery address, and contact persons.
3. Inquiries and proposals
When you submit an inquiry, we may contact you to clarify your needs and prepare a non-binding proposal. Unless explicitly stated otherwise, proposals, menus, and price estimates sent by Nutreal represent an invitation to negotiate, not a binding offer. A contract for deliveries arises only when we confirm your order in writing (e.g., by email) or begin preparing and shipping products to you.
4. Launch list, trial boxes, and temporary offers
Periodically, Nutreal may organize campaigns for the launch list, early access, or offer free or discounted trial boxes so potential clients can try the service. Participation in such campaigns depends on availability and eligibility criteria that we determine at our discretion, including limitations on the number of companies or locations. Unless explicitly agreed otherwise in writing, trial boxes and accompanying bonuses are promotional, may be changed or terminated at any time, and do not create an obligation for either party to enter into a long-term delivery agreement. Specific terms described on the campaign page or in our emails (e.g., regarding discounts, free boxes, or validity periods) apply in addition to these Terms & Conditions. After transitioning from launch campaigns to standard subscription or regular delivery models, we may terminate such promotions without prior notice; this section is intended to cover these temporary pre-launch programs and may be removed or updated when no longer relevant.
5. Orders, changes, and cancellation
You are responsible for reviewing and confirming each order, including quantities, delivery address, time window, and notes about dietary regimes or allergies. Minor product substitutions are possible if specific items are unavailable; we will always strive to maintain comparable quality and value. Changes or cancellation of an order should be requested within the deadlines specified in the proposal or order confirmation; after these deadlines, we may not be able to correct or cancel the order and you may remain liable to pay the agreed amounts. 5.1 Minimum quantities and minimum monthly volume Regular delivery programs may be bound by a minimum monthly volume, value, or frequency specified in your commercial proposal or contract. If actual orders fall below agreed thresholds, Nutreal may adjust prices or terminate the service with written notice. 5.2 Assortment updates Nutreal may update, modify, or rotate product assortments in regular deliveries when necessary to ensure freshness, seasonality, availability, or quality improvement. Such changes do not constitute a breach when overall value and quality are maintained.
6. Prices, invoices, and payment
Unless explicitly stated otherwise, all prices are in Bulgarian lev (BGN) and exclude applicable taxes. Nutreal issues invoices according to the schedule agreed with you (e.g., for each delivery, monthly, or per project). You agree to pay all invoices within the deadline specified in the invoice. Price ranges and standard rates shown on the website or in proposals are subject to change at any time and do not bind Nutreal until we confirm a specific order in writing. In case of delayed payment, we may charge legal interest, suspend future deliveries, and recover reasonable collection costs.
7. Deliveries, risk, and inspection
We deliver boxes and related products to the address and time window agreed with you. Risk on products transfers to you upon delivery to the specified address or upon handover to a person who can reasonably be considered to act on your behalf at that address. You must inspect the delivery upon receipt and notify us within a reasonable time if there are problems (e.g., damage, shortages, or quality) so we can investigate and, if necessary, replace or credit affected items. 7.1 Prohibition of resale Products delivered by Nutreal are intended exclusively for internal use by the client's employees and may not be resold, repackaged, or used for commercial distribution without prior written consent from Nutreal.
8. Dietary regimes, allergies, and suitability
Nutreal curates selections according to information you share about team size, dietary regimes, and preferences. We work with verified manufacturers and strive for clear product labeling based on information from them, but we cannot guarantee that items are completely free of specific allergens or suitable for every person. You are responsible for informing us in advance of relevant allergies or dietary requirements and for informing your employees about ingredients and allergens indicated on packaging.
9. Website and form use
You agree not to misuse our website, forms, or future online profiles. In particular, you will not attempt to gain unauthorized access, input malicious code, interfere with normal service operation, or use automated means to collect data. We may limit or interrupt access to the site or forms when necessary to protect security, integrity, or service availability.
10. Intellectual property
All content on this website, including texts, visual elements, branding, and layout, as well as box and presentation concepts, is owned by Nutreal or licensed to us and is protected by applicable law. You do not acquire a license or rights to this content, except as necessary to view the site and learn about our services. You may not copy, modify, or reuse our content or branding without prior written consent.
11. Personal data and privacy
When you fill out forms, place orders, or communicate with Nutreal, we process a limited amount of personal data for contacts, delivery logistics, and feedback. Our separate Privacy Policy describes in detail what data we collect, why we need it, how long we store it, and what rights you have under GDPR. By using our services, you confirm that you have read the Privacy Policy and that we may process personal data as described there. 11.1 Data subject rights Personal data processing is carried out according to our Privacy Policy. Clients and affected persons may exercise applicable GDPR rights (access, correction, deletion, restriction, objection, portability, etc.) through the contacts specified in that Policy.
12. Warranties and limitation of liability
We provide our website and services with due care and skill, but we do not guarantee that they will be error-free or uninterrupted. To the maximum extent permitted by law, we exclude all implied warranties and conditions. Nutreal is not liable for indirect, consequential damages, or lost profits arising from or related to these Terms & Conditions, the website, or a specific delivery. Our total liability for any claim is limited to the total amount paid or payable by you to Nutreal for the corresponding delivery or service, unless higher liability cannot be excluded by law.
13. Force majeure
Nutreal is not liable for delays or inability to perform caused by circumstances beyond our reasonable control, including but not limited to: supplier stock shortages, transport disruptions, accidents, strikes, natural disasters, adverse weather conditions, pandemics, or other force majeure events. In such cases, performance deadlines are extended by the duration of the event. We will notify you when possible about difficulties that arise and the expected impact on deliveries.
14. Failed or refused delivery
If we or our logistics partner attempt to deliver to the agreed address within the agreed time window and delivery cannot be completed for reasons that are your responsibility — including but not limited to: absence of a person to receive the shipment, refusal by security or reception to accept deliveries, incorrect or incomplete address, incorrect or missing access instructions (e.g., entrance, floor, office) — the delivery may be considered completed for purposes of risk transfer and invoicing. In such cases, we may at our discretion offer redelivery, an alternative handover location, or temporary storage, and these options may be subject to additional fees. We will notify you when reasonably possible about the failed or refused delivery and available options and costs for redelivery or alternative arrangements.
15. Suspension and termination
Nutreal may suspend or terminate deliveries or access to online services if you materially breach these Terms & Conditions, delay payments, or misuse the service, providing reasonable notice when possible. You may discontinue use of services at any time and, for regular programs, terminate them by observing notice periods agreed in your proposal or contract. Termination does not affect already accrued rights and obligations, including payment obligations for prepared or delivered orders. 15.1 Automatic renewal of regular programs For regular (e.g., weekly or monthly) programs, the service continues on a current basis until terminated by either party according to agreed notice periods and termination conditions.
16. Changes to Terms & Conditions
We may periodically update these Terms & Conditions, for example with new services, legal requirements, or operational changes. For substantial changes, we will update the 'Last updated' date at the top of the page and, when appropriate, inform active clients through an appropriate channel. If you continue to use our services after updated Terms & Conditions take effect, you are deemed to accept their revised version.
17. Applicable law and disputes
These Terms & Conditions and all non-contractual obligations related to them are governed by Bulgarian law. All disputes are subject to resolution before the competent courts in Sofia, without prejudice to any mandatory rights you may have under applicable law. If you have concerns or complaints, we encourage you to first contact us to try to resolve the matter amicably. Leading language In case of discrepancy between the Bulgarian version of these Terms & Conditions and a translated version, the Bulgarian version takes precedence.